Shipping Policy
Shipping Rates
Ontario
- Free shipping on orders over $75 CAD (before taxes).
- Flat-rate shipping of $15 CAD for orders below $75 CAD.
Rest of Canada
- Free shipping on orders over $149 CAD (before taxes).
- Flat-rate shipping of $15 CAD for orders below $149 CAD.
United States
- Free shipping on orders over $199 CAD (before taxes) to the continental U.S.
- Flat-rate shipping for orders under $199 CAD:
Purchase Amount (CAD) Shipping Cost (CAD) $0 - $100 $15 $101 - $198 $19
Processing & Shipping Times
- Orders are processed within 1-3 business days (excluding holidays).
- Estimated delivery times:
- Ontario & Quebec: 3-5 business days
- Western Canada: 5-7 business days
- United States: 7-10 business days
If there are any delays or issues with delivery, we will contact you within 48 hours to provide an update.
Undeliverable Packages
If your package cannot be delivered due to an incorrect address, a lack of a suitable drop-off location, or failure to retrieve it from the post office, the package will be returned to us.
- In such cases, we will refund your order, minus shipping and return fees.
Exceptions
Free shipping is unavailable to remote or hard-to-serve areas. These include select postal codes in:
- Yukon, Northwest Territories, and Nunavut
- Remote areas in British Columbia, Manitoba, Alberta, Saskatchewan, Ontario, Quebec, and Atlantic provinces
View the full list of excluded postal codes here.
Cancellations & Returns
Canceling items may affect your order's free shipping eligibility.
- If your partial order no longer qualifies for free shipping, the applicable shipping fees will be deducted from your refund.
For any issues with your delivery, or if your order is incomplete, email us at hello@littlehappybooks.com.